📑 TowNow Privacy Policy

Effective Date: August 22, 2025

Company: TowNow

Contact: [email protected]

1. Introduction

TowNow values your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data in accordance with the General Data Protection Regulation (GDPR).

2. Data We Collect

For Customers:

Phone number, email address, vehicle registration (license plate), location data, payment details (via Stripe).

For Towers:

Phone number, email, driver's licence, bank account information, vehicle details, location data.

Automatically:

Device information, app usage, and cookies (when using our website).

3. How We Use Your Data

  • To provide and improve our services.
  • To process payments securely.
  • To verify identity of Towers.
  • To communicate with you about your bookings.
  • To send marketing communications (with opt-out options).
  • To comply with legal obligations.

4. Sharing Your Data

We share your data only when necessary:

  • With payment processors (Stripe).
  • With mapping/location providers (Google Maps).
  • With law enforcement when legally required.

We do not sell your personal data to third parties.

5. Data Storage & Security

  • All personal data is stored within the EU.
  • Sensitive data (e.g. payment or licence details) is encrypted.
  • Access is restricted to authorised personnel only.

6. Data Retention

We retain your personal data for as long as your account is active. Upon account closure, data will be deleted unless required by law (e.g. financial records).

7. Your Rights

Under GDPR, you have the right to:

  • Access, correct, or delete your data.
  • Withdraw consent at any time.
  • Request data portability.
  • Lodge a complaint with the Data Protection Commission (Ireland).

Requests may be submitted to [email protected]

8. Cookies & Tracking

We use cookies and analytics tools to improve app and website performance. You may manage cookie preferences through your browser settings.

9. Marketing

You may receive promotional messages from TowNow. You can opt-out at any time by following the unsubscribe instructions in the message or by contacting us.

10. Updates

We may update this Privacy Policy from time to time. Continued use of TowNow after changes indicates acceptance.

11. Contact

For privacy concerns or data requests, contact:

📧 [email protected]